Start here · 8 min
From signup to one finished customer chat
Pick one job, add only the facts it needs, try it safely in webchat, and go live when it feels right.
Read the quick startField notes
Make the first customer chat a good one.
Short, practical guides for setting up, testing, and launching qzenchat without turning it into a month-long project.
Open your workspaceBrowse the notes
Find the one thing you need next.
First steps
Give your agent one clear job
Choose one customer need and decide exactly what “done” means.
Channels
Connect Meta without surprises
Get permissions ready, connect the account, and check that messages arrive.
Online shop
Make your catalog easy to talk about
Set up products, options, stock, price, delivery, and the moment you ask for confirmation.
Bookings
Set up services and free time
Add duration, staff, places, breaks, slot holds, and your booking rules.
AI setup
Pick a model and a backup
Balance answer quality, cost, languages, and what happens when a provider is unavailable.
Teamwork
Plan a handoff people can use
Choose when a person joins, who owns the chat, and what they need to see.
Quick start
Five steps to a chat worth testing.
Skip the optional extras for now. Get the main job right, then connect the tools that help it run.
Open a workspace
Name the business and pick sales, bookings, both, or support.
Add one complete example
Give it one product, service, or set of answers with every detail it needs.
Teach it your style
Choose language, tone, rules, when to confirm, and when to call a person.
Try to trip it up
Test the happy path, missing details, language switches, and tricky questions.
Connect and go live
Add a real channel and fix only what that first job needs.
Before you go live
Six things a good setup gets right.
The customer knows exactly what they confirmed
A test never creates a live order or booking
Changing language does not erase the story
A person can join with the full chat open
Provider problems show a clear next step
Only real blockers stop launch
The best way to learn is to try
Bring one customer journey to life.
Your free space comes with webchat, so you can see how it behaves before connecting a public inbox.