Terms of Service

You must be at least 18 and legally able to enter a contract. Account information must be accurate and kept current. You are responsible for your credentials, authorized users, workspace roles, and all activity under your account. Notify us promptly of suspected unauthorized access.

A workspace is the tenant boundary for a business. Workspace owners control membership, integrations, settings, and customer data. An organization role does not grant access to qzenchat platform administration. You must remove access when a user no longer needs it and use reasonable security measures, including strong authentication where available.

We grant you a limited, non-exclusive, non-transferable right to use the Services during your subscription for your internal business purposes, subject to these Terms and your plan. Features, usage limits, provider availability, and supported regions may differ by plan or deployment. We may improve, replace, or discontinue features. When a material change significantly reduces paid core functionality, we will provide reasonable notice when practicable and any remedy required by the applicable agreement or law.

You are responsible for:

• your products, services, prices, inventory, availability, bookings, refunds, deliveries, customer promises, and applicable taxes;
• the accuracy and legality of instructions, knowledge sources, messages, automations, and data supplied to the Services;
• obtaining required notices, consents, and permissions for customer messaging, recording, AI use, marketing, and personal data;
• complying with messaging-channel policies, consumer protection, accessibility, employment, privacy, export, and industry-specific laws that apply to your use; and
• reviewing automated workflows and maintaining suitable human escalation for sensitive, high-impact, or regulated interactions.

You must not use the Services to:

• violate law, third-party rights, sanctions, or provider policies;
• send spam, deceptive communications, unlawful marketing, malware, or content that facilitates fraud, abuse, exploitation, or harm;
• collect or expose sensitive information without a lawful need and appropriate safeguards;
• probe, disrupt, overload, bypass limits, gain unauthorized access, or interfere with the integrity of the Services;
• copy, reverse engineer, resell, sublicense, or create a competing service from the Services except where expressly permitted by law or a written agreement; or
• misrepresent AI output as human-generated where disclosure is legally required or impersonate another person or business.

We may investigate suspected violations and remove content, restrict features, or suspend access where reasonably necessary to protect the Services, users, providers, or the public.

As between you and qzenchat, you retain ownership of data, content, and materials you submit to the Services (“Customer Data”). You grant us a worldwide, non-exclusive license to host, process, transmit, reproduce, and display Customer Data only as needed to provide, secure, support, and improve the Services and fulfill our legal obligations.

You represent that you have all rights needed for Customer Data and our processing instructions. Our Privacy Policy explains processing where we act as controller. Where we process personal data on your behalf, the parties may enter a data processing agreement. You should export needed Customer Data before your account closes; deletion is subject to technical backup cycles and legal retention duties.

AI features may generate text, classifications, recommendations, or tool actions from Customer Data and your instructions. Output may be inaccurate, incomplete, offensive, or similar to output given to others. You must evaluate output for your use case and must not rely on it as legal, medical, financial, or other professional advice.

You control which available AI provider and model a workspace uses, including any credentials you supply. Provider terms, retention, and geographic processing may apply. qzenchat does not guarantee model availability or that output is unique. You remain responsible for actions sent automatically under settings you authorize.

The Services may connect to messaging networks, social platforms, identity providers, payment processors, AI providers, calendars, couriers, and other third parties. Their services and terms are separate from ours. You authorize us to exchange data with providers you enable. We are not responsible for third-party changes, outages, account restrictions, data handling, or acts. A provider may limit or terminate access, and some qzenchat features may then stop working. Provider-hosted OAuth, consent, or payment pages may display the provider’s branding.

Paid plans, billing intervals, included usage, and currency are shown at checkout or in an order form. Fees are due in advance unless otherwise stated, exclude applicable taxes, and are non-refundable except where the agreement or law requires. You authorize our payment provider to charge the selected method and must keep billing details current. Payment-provider validation, not a browser redirect or receipt screenshot, determines payment status.

If automatic renewal is offered and you select it, your subscription renews for successive periods until canceled. Where recurring payment is unavailable, continued service may require a new merchant-confirmed checkout. We may suspend paid functionality after notice for overdue undisputed amounts. Usage beyond plan limits may require an upgrade or incur disclosed additional charges.

We and our licensors retain all rights in the Services, software, designs, documentation, models, and branding, excluding Customer Data. No rights are granted except those expressly stated. If you provide feedback, you grant us a perpetual, worldwide, royalty-free right to use it without restriction or obligation. You may not use qzenchat or Quanteron names or marks without written permission, except for accurate identification of an authorized integration.

Each party may receive non-public information identified as confidential or that reasonably should be understood as confidential. The receiving party will use it only to perform under the agreement and protect it with reasonable care. This duty does not cover information independently developed, lawfully received without restriction, publicly available without breach, or approved for release. A legally compelled disclosure is permitted after notice where lawful.

These Terms continue while you access the Services. You may stop using a free service at any time and may cancel a paid plan according to its billing settings or order form. Cancellation normally takes effect at the end of the current paid period.

Either party may terminate for a material breach not cured within 30 days after notice, or immediately if the breach cannot be cured. We may suspend access immediately for a credible security threat, unlawful use, provider requirement, or risk of material harm, and will limit the suspension where reasonable. On termination, your license ends and outstanding fees become due. Provisions that by nature should survive will survive, including payment, confidentiality, ownership, disclaimers, liability limits, and dispute terms.

To the fullest extent permitted by law, the Services are provided “as is” and “as available.” We disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation. We do not warrant customer conversion, revenue, delivery, appointment attendance, provider availability, or the accuracy of AI output. Nothing in these Terms excludes warranties or rights that cannot legally be excluded.

To the fullest extent permitted by law, neither party will be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or loss of profits, revenue, goodwill, or data, arising from the Services, even if advised they were possible.

Each party’s total aggregate liability arising from the Services will not exceed the fees you paid or owed to qzenchat for the Services in the 12 months before the event giving rise to liability. For free Services, qzenchat’s aggregate liability will not exceed USD 100. These limits do not apply where prohibited by law and do not limit payment obligations, infringement or misappropriation of the other party’s intellectual property, breach of acceptable use, fraud, or willful misconduct.

You will defend and indemnify qzenchat, Quanteron, and their personnel from third-party claims, damages, and reasonable costs arising from Customer Data, your products or services, your violation of law or third-party rights, or your material breach of these Terms. We will promptly notify you, allow you to control the defense and settlement, and reasonably cooperate. You may not settle a claim by admitting our fault or imposing obligations on us without written consent.

Before filing a formal claim, each party will give written notice and try in good faith for 30 days to resolve the dispute. The governing law and exclusive courts are those stated in your order form or other signed agreement. If none is stated, they are the law and courts of the jurisdiction where the Quanteron contracting entity is established, without regard to conflict-of-law rules. Mandatory consumer rights and small-claims remedies remain unaffected.

Neither party is liable for delay caused by events beyond reasonable control. You may not assign the agreement without our consent, except with a merger or sale of substantially all assets; we may assign it to an affiliate or successor. These Terms, incorporated policies, and order forms are the entire agreement. Invalid terms will be narrowed or removed without affecting the rest. A waiver must be written. There are no third-party beneficiaries.

We may update these Terms by posting a new effective date. For material changes, we will provide reasonable advance notice where required. Continued use after the effective date constitutes acceptance. Legal notices may be sent to hello@qzenchat.com or through our contact page.