Questions are welcome here.

qzenchat turns customer messages into useful work. It can answer questions, recommend products, create orders, book appointments, send updates, and bring in a teammate when a conversation needs a person.

No. Use qzenchat for products, appointment-based services, customer support, or any combination of the three. Your workspace only shows the tools that fit the work you choose.

Yes. Start with the included webchat, add one complete example from your business, and test the whole conversation safely before connecting WhatsApp, Instagram, or Messenger.

Yes. It can help find the right product and variant, check stock, collect delivery details, confirm the total, create the order, and keep courier updates in the same conversation.

Before offering a time, qzenchat checks the service duration, provider, location, breaks, existing appointments, slot holds, and the booking rules you set.

Yes. A hybrid workspace can support both without treating services like products or appointments like orders. Each workflow keeps the details and rules it needs.

Whenever you need. Taking over pauses AI replies and gives the teammate the full conversation history. Your team decides when the AI can resume.

Yes. Connected conversations arrive in one workspace so teammates can see context, ownership, handoffs, and what has already happened before they reply.

You can define when qzenchat should stop, ask for clarification, or route the conversation to the right person. The customer does not have to repeat the story during handoff.

qzenchat is designed for WhatsApp, Instagram, Messenger, and webchat. Availability can depend on the channel provider and deployment settings selected for your workspace.

You choose the languages your business supports. qzenchat is built for multilingual conversations, including Bangla, Banglish, English, and code-mixed messages in the same chat.

The conversation keeps its context. A language or script change does not reset the customer story, order details, booking choices, confirmation, or human takeover state.

Only what you give it access to, such as products, stock, services, schedules, FAQs, policies, and business rules. It checks the relevant source before taking the next step.

Yes. Workspace owners can choose supported providers and models, add encrypted bring-your-own keys, and define workspace-specific fallbacks where available.

Workspaces are isolated from one another. Provider credentials are encrypted and write-only, permissions control who can change settings, and important configuration changes are recorded.

Starter includes the core sales, booking, and support features, one live channel, one teammate, standard integrations, and a small monthly allowance of AI replies.

A customer-facing message written by your qzenchat agent counts as an AI reply. Messages written by your human teammates do not use that allowance.

Yes. Move up or down when your team, conversation volume, or workload changes. The available currency, tax, and checkout methods are shown for your billing country before payment.